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Privacy Policy

Privacy Policy – Tesseract Energy Pty Ltd

Last updated: 20/01/2025

Tesseract Energy Pty Ltd (“Tesseract Energy”, “we”, “us”, “our”) is committed to protecting your privacy and handling your personal information in a transparent and secure way in accordance with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information.

  1. What information we collect

We may collect the following personal information:

  • Full name
  • Email address
  • Phone number
  • Residential address
  • Property details (roof type, electricity usage, eligibility data)
  • Identification details (where required for contracts)
  • Payment and billing information
  • Communication history
  • IP address and website usage data
  1. How we collect information

We collect information when you:

  • Submit a form on our website
  • Speak with our team by phone or email
  • Use our services
  • Sign agreements via DocuSign
  • Make payments
  • Interact with our website or advertisements

We also collect technical data automatically via cookies and analytics tools.

  1. How we use your information

We use your information to:

  • Assess eligibility for our energy plans
  • Provide and manage our services
  • Contact you regarding your enquiry or account
  • Prepare and execute contracts
  • Process payments
  • Provide customer support
  • Improve our website and services
  • Meet legal and regulatory obligations
  • Conduct marketing (with consent where required)
  1. Third-party services we use

We use trusted third-party service providers to operate our business, including:

  • HubSpot – customer relationship management and forms
  • DocuSign – electronic signatures and contracts
  • Stripe and other payment providers – payment processing
  • Aircall – phone and call tracking system
  • Website hosting & analytics providers
  • Cloud storage providers

These providers may store data in Australia or overseas and are required to maintain appropriate security standards.

  1. Overseas disclosure

Some service providers may store data outside Australia (e.g. USA, EU).
We take reasonable steps to ensure overseas recipients comply with Australian privacy standards.

  1. Marketing communications

You may receive service-related communications.
Marketing messages are only sent where permitted by law, and you may opt out at any time.

  1. Cookies & tracking

Our website uses cookies to:

  • Improve functionality
  • Analyse traffic
  • Measure advertising performance

You may disable cookies in your browser settings.

  1. Data security

We use:

  • Secure servers
  • Encryption where appropriate
  • Restricted staff access
  • Industry-standard security practices

However, no online system is 100% secure.

  1. Access & correction

You may request:

  • Access to your personal data
  • Correction of inaccurate information
  • Deletion where legally permitted

Contact us using the details below.

 

  1. Data retention

We retain information only as long as necessary to:

  • Provide services
  • Meet legal obligations
  • Resolve disputes
  1. Complaints

If you believe your privacy has been breached:

Contact us first and we will respond within a reasonable timeframe.

You may also contact the Office of the Australian Information Commissioner (OAIC).

  1. Contact us

Tesseract Energy Pty Ltd
Email: info@tesseractenergy.com.au
Phone: 1300 421 071
Address: 140 Ashley Street, Underdale, SA 5033

  1. Changes to this policy

We may update this policy from time to time.
The latest version will always be published on our website.